About This Course
ITIL Foundation course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
Learning Objectives
Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Know the purpose and key terms of ITIL practices
Understand ITIL practices
Requirements
- No Pre-Requisite for ITIL 4 Foundation Certification
Target Audience
- Individuals who require a basic understanding of the refreshed ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
- IT professionals that are working within an organization that has adopted and adapted ITIL, who need to be informed about and thereafter contribute to, an ongoing service improvement program.
- This may include but is not limited to, IT professionals, business managers and business process owners.
Curriculum
91 Lessons15h
ITIL® Overview
Introduction to ITIL®
ITIL® Benefits
ITIL® Qualification Scheme
Service Features
Service Value
Service Management Features
ITIL® Service Lifecycle Stages
ITIL® Service Lifecycle Stage Objectives
ITIL® Service Lifecycle Stages Scope
ITIL® Service Lifecycle Stages Value
ITIL® Service Lifecycle Functions and Processes
Service Strategy Concepts
Demand Management
Service Design Overview
Service Transition Scope and Policies
Service Operation Overview
CSI Overview
